Privacy policy
This policy details how we use and store your personal information here at ‘Croft Four’, along with why that information is stored – and how we protect your privacy when doing so.
We pledge to handle any personal information under our control with a great deal of care, and to keep that information safe whilst respecting your privacy and rights.
It’s our aim to be 100% clear when collecting your information, and how we are going to use it.
‘Croft Four’ is a family-run business and our use of personal information allows us to operate and provide a holiday let and helps to ensure we offer a professional and personal service.
This policy is effective from Spring 2026.
Who are we?
In terms of this privacy policy, ‘Croft Four’, ‘we’ or ‘our’ means: ‘Croft Four’ - a business based on the Isle of Skye.
How we collect and store information about you
We collect and store information about you in a couple of different ways which we’re going to detail now.
Information you provide to us directly
You may get in touch with us to make an enquiry, or to book our self-catering holiday let either over the phone or online via our website. When you’re using our website, we also collect personal information using cookies. This means we’ll receive information regarding the type of device you’re using to access our site, and the settings your device may provide us with additional details about the type of device you’re using, the specific model and operating system you’re using, your device settings, and why a crash has occurred (if applicable). This is in accordance with common website practice. For more details on the information available to us through your device, check with your manufacturer or OS provider.
Information you provide to us indirectly
Your information may be passed onto us by third parties, for example, if you book our property through AirBnB. From there we can have encrypted access to this information to process your details. We’d also advise you to check any privacy policy that has been provided where there is any mention of a third party giving us your data. For example when you place a booking through a third party website eg.
Information from other sources
Social media
Your privacy settings for social media platforms, such as Instagram, might be set up so that you give us permission to access certain information from those platforms - for example, tagging us in a post or photo.
The personal information we collect when you book
We store, collect and use the information detailed below:
Your name
Your email address
Your address and contact details (mobile number and/or landline)
Details of your booking (including the number of guests in your party)
Your bank or payment details where you’ve provided these to make a payment
Any queries or requests you’ve submitted to us
Any other personal information you’ve provided to us
How we use your personal data
We’ll use your personal information in the following ways:
Take bookings for your stay as a guest in our property
Contact you regarding your booking or property
Respond to any queries or complaints you get in touch with us about
Better understand how to improve the services we provide by analysing data and conducting market research
Send correspondence to you
Display content that is suitable for the device you’re viewing our website on (such as a smartphone, tablet or PC)
Practice due diligence
Audit and administration of our accounts
To meet legal obligations, such as fulfilling a contract with you, or our obligations to regulators, government and/or bodies of law enforcement
Establish, enforce or defend legal claims
How we protect your information
We ensure that the appropriate technical and organisation safeguards are in place in order to protect your personal data. This includes using a secure network.
Sharing your information with other organisations
We will never pass or sell your information onto third parties for their marketing efforts.
Keeping your information updated
If you wish to let us know of a change in your contact details, get in touch via phone or email. We will update our records accordingly and we appreciate you informing us of any changes.
How long we keep hold of your data
‘Croft Four’ has specific guidelines in place to determine how long we keep hold of your personal data. These are determined by both legal and operational considerations. As an example, we’re required to keep some of your information for tax purposes.
Your rights
According to UK data protection law, you have rights over any personal information that is held about you. We’ve broken these down for you below:
The right to access your personal information
It’s your right to request access to any personal data we hold about you. It’s also your right to request a copy of that information from us - which we will provide you with if you ask us to, unless legal exceptions dictate otherwise.
The right to have incorrect personal information corrected
It’s your right to get any inaccurate or incomplete information we hold about you amended. If you think the information we hold about you might be wrong or incomplete, just provide us with the details and we’ll investigate and correct any inaccurate information.
The right to be forgotten
It’s your right to request that we delete some or all of your personal information from our system. We will carry out this request as long as there are no legal exceptions preventing us from doing so.
How we use cookies
Cookies are basically little text files placed on your computer by the websites you visit, and are essential to ensure a website is functioning optimally. Often they contain a unique number which can recognise your computer when you return to a website you’ve been to before. They also collect statistics to ensure maximum site functionality.
Google Analytics
We use Google Analytics to measure how people are using our website via cookies. This information then helps us improve our website for visitors. We may also use it to measure how effective our ads are, and allow relevant ads to be shown to people who have shown interest in specific sections of our website - or to exclude them from specific ad campaigns that won’t interest them. If you’ve explicitly opted into Google’s data privacy policy, Google will also be able to identify you across multiple devices by associating your IP address with other data they hold, so you can be identified across multiple devices. To refuse the use of cookies, select the appropriate settings on your browser (instructions on how to do this below). There’s also a Google Analytics opt-out browser add-on which is available to install by clicking through to this external link. Installing this add-on will stop the transmission of information generated by cookies regarding your use of any website and of your IP address to Google. Read the Google Analytics privacy policy via this external link
Disable cookies on browsers
If you want to disable cookies on your web browser (such as Google Chrome, Mozilla Firefox, Safari or Internet Explorer), just click the ‘Help’ menu in the toolbar. This should guide you on how to change the settings on your browser, and how to disable cookies completely. For more guidance, click this link to AllAboutCookies.org (external link).
Changes to this policy
There may be future changes to this privacy policy. If any significant changes occur regarding the way your personal information is handled, we’ll make this clear via our website - or by contacting you via email.
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email via the ‘Contact’ page or by post to:
‘Croft Four’
c/o Maggie MacLean,
Creagan Ban,
4 Ellishadder,
Culnacnoc,
Portree,
Isle of Skye
IV51 9JE